Return & Refund

VB Team wants to ensure you and your are always happy with your orders. If there is damage with your product, then VB will replace/refund the product.

If your product is damaged (e.g., cracked or broken), please reach out to us at contact@valerianbeauty.com with necessary information and photographic/video evidence for investigation.

If the box or packaging is damaged, we kindly ask that you send us a photo before opening it so we can fairly assess your claim. Rest assured that we’ll do all that we can to provide the best solution depending on each situation.

Please be aware that we package items as securely as possible but minimal dents/scuffing can be possible during courier shipment. Note as well that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.